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Reviewed in the United States on March 7, 2025
quality is superior to others I have seen.
ellen Raybeck
Reviewed in the United States on February 4, 2025
Al principio dudé. Pero conforme se unían las piezas se podía ver mejor. Mucho trabajo para ensamblar. Use tres personas. Me cobraron mucho para ensamblarlo se demoraron 2 días . Me cobraron $1200 . Lo que pagué valió la pena al final veo los resultados y se ve espectacular. Esperando que llegue el spring para poder disfrutar y adornar el jardín de mi casa.
Customer
Reviewed in the United States on September 8, 2024
Husband has just completed assembly and so far, we are very happy with the gazebo. He did have to make some modifications to the roof assembly in order to get the roof put together. At this point, our biggest complaint or disappointment, is that two weeks after ordering ours the price dropped $400!!
SHERRY SIMON
Reviewed in the United States on September 23, 2024
I really like it! The cedar wood seems a lil light weight but over all it’s exactly what I wanted!
Anja
Reviewed in the United States on September 18, 2024
The product looks nice and was received as expected. The Amazon seller lists the following: "EXCEPTIONAL CUSTOMER SERVICE - Our dedicated support team is available 24/7 to ensure prompt responses to your inquiries or concerns." The "EXCEPTIONAL CUSTOMER SERVICE" is merely an email - NO phone options for simple questions. Exceptional? The description in the listing lists a 10 x 12 ft gazebo, when in fact it later says 12.8'x11.02'x9.51' (in the SMALLER print.) Smooth - and honest. So BEFORE pouring a slap, check the small print! The description says assembly is hassle-free, accomplished with 2-3 people. Yet the instruction manual says "5 people." More honesty, thanks. Of course, the roof panels that were sent (specifically T-22 and T-23) did not fit onto the frame per the instructions. After multiple attempts at optional interpretations of the images, it was found the panels were, in-fact-, the incorrect size. Once we made the commitment to cut the panels to the proper size, everything lined up and assembly of the upper roof was completed without further concern or issues. Of course, there's no one to speak to to just ask "hey, am I missing something?" Oh yeah, email - nice touch for that kind of quick question... How's that for "prompt"? Emails to support were typically answered in 6-8 hours (not what I consider to be prompt...) Until they simply stopped replying to me. Assembly (with five people at times) took over 12 hours, not "just a few (hours.)" Don't expect the instructions to be helpful. It's 95% images, some of which are very challenging to interpret. The pre-drilled holes were a nice touch, but didn't allow the frame to sit "square." That was a whole other challenge. The curtains (included in the purchase) came in 2 boxes, one box of solid curtain panels with attaching clips and an sheet with images (no text instructions, clarifications.) The second box with the mesh curtains had no instruction sheet, nor any clips. So I emailed the email to inquire about the curtain clips - I was told they couldn't locate my order (despite me sending them snapshots from Amazon showing the order, the order #, etc.) Them they told me that it was NOT their gazebo that I bought. (I of course am a liar...) Them they stopped replying to me. LESSON: Buy online at your own risk! Support is imaginary, fictional. LESSON: Next gazebo will be acquired from a box store.
Marie
Reviewed in the United States on August 29, 2024
We used the Gazebo for covering on the back patio. It was larger than expected so we had the patio concrete extended. It turned out very beautiful. So far it's exactly as described. We have been enjoying the Gazebo on a regular basis. pic 1 is without netting; pic 2 is with netting...will add the curtain next...we received help with installing the Gazebo...it took 4 people
CHARLIE HILTUNEN
Reviewed in the United States on July 17, 2024
You have to be patient. There are many parts and I would follow the instructions to a 'T.' Helpful hint: some parts are commingled with others so a thorough pre-project inventory check-off is well-worth the time. It took about a total of 8 hours to construct with only 2 people. All in all, it is very sturdy and looks sharper than we would have imagined. We are very happy with the results.
Dianna K
Reviewed in the United States on December 20, 2024
We absolutely love our gazebo!I cannot say enough about the product and the company. The instructions were concise and thorough, and the quality of the finished project was awesome! The finished structure is sturdy and very prestigious looking! We did add a wall to the structure so that we could have an outdoor TV. It’s my new happy place!!!A BIG shoutout to Sam in customer service. We were missing the rings to hang the netting and curtains. Sam went above and beyond to get them to us immediately, and even followed up after! Will definitely recommend this product and company!!!⭐️⭐️⭐️⭐️⭐️
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