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Hunter
Reviewed in the United States on August 6, 2024
Missing parts and not very sturdy
Shelby
Reviewed in the United States on August 13, 2024
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Michelle
Reviewed in the United States on July 27, 2024
I purchased this product back in May; well packaged and provides extra parts. Takes 2 to put together but we took our time and did it in a day and a half. Looked great and provided wonderful shade. I didn't get too much time to enjoy it before some rogue storm came through one night and the wind caught under the sail and trashed it; frame bent in the center and ripped the sails out on one side, however the frame itself, was totally fine. It was difficult to look at all that damage and I didn't have the funds to just purchase a new one. I contacted the seller and explained what happened and asked if it were possible to get replacement parts. They asked that I send them pictures of the damage as well as a copy of the manual so I could identify what parts needed replacing. They were very quick to respond and kind in the process. I am now awaiting my parts that they sent, free of charge, to allow me to rebuild my beautiful pergola and enjoy my backyard again. Thank you, Happatio!
Holt Bernetich
Reviewed in the United States on June 6, 2024
Very beautiful pergola. Took about two hours to built. Seems strong since it’s bolted to the ground. Had a few issues with some parts (damaged) but customer service was very fast to respond and mailed them right away. Highly recommended.
Juan
Reviewed in the United States on June 6, 2024
Everything I was expecting and everything what they offered. Took me and my wife around 4 hours to put it together. Looks really nice and a really cheap price
Anna Wilson Brown
Reviewed in the United States on June 25, 2024
We have had this for a little over a year now. It makes us actually want to go out and use our backyard in the summer heat! Not only does it provide shade, but it also adds a beautiful esthetic to our backyard.It is very light weight and easy to build and move around. Because of the lightweight materials, the posts can bend. We had a wind storm that damaged a couple of pieces, emailed the seller and were able to have them send us replacement pieces. We were so happy about this outcome because we have loved it so much and would be sad to see it go.
Kate
Reviewed in the United States on May 21, 2023
This is awesome! It’s inexpensive and offers nice shade. It looks cool in person. It made it through a hail storm so seems pretty sturdy. It’s light so 2 people can pick it up easily if it isn’t anchored down. Assembly took 3-4 hours but was easy. The shade slides out and back easily. Definitely recommend if you want a pergola but are on a budget!
Serene
Reviewed in the United States on December 15, 2023
Reasonably priced, easy to set up, strong and sturdy. There are a lot of brands out there but Happatio stood out for their excellent customer support especially from Estelle. I needed a part replacement and she was on it all the way till I got it!
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