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Reviewed in the United States on March 7, 2025
App is super convenient. We've been able to activate and deactivate codes for contractors to come in and do work, etc. Deadbolt is also strong and sturdy. It seems flimsy in some respects when first opening the package - but it works great and is secure. Great product for the price. Highly recommend. But - be prepared to put an extra hole in your door for the bottom handle to nest in. It comes with a pattern that is a perfect fit - so it's also easy to install.
harumim
Reviewed in the United States on March 5, 2025
The product works fine and reasonable price
Christopher
Reviewed in the United States on March 17, 2025
Great install instructions, works great , only issue I have is the app download
Customer
Reviewed in the United States on March 15, 2025
Awsome. I love the convenience
Sqrtneg1
Reviewed in Canada on February 6, 2025
Install is easy on a standard door where you are replacing a current handle lockset. If you have a new door without the hole drilled, it does come with the template.- Setup is easy once installed, instructions are clear and easy to read.- Operation of the lock is smooth when fully installed, one thing to note is during install ensure all items are lined up perfectly otherwise it will impede the proper operation.Options to open:- Use the backup keys, 2 included that use the SC1 keyway, however they are shorter so you will need a locksmith to replicate any more.- 4-6 digit code- Home App for iOS (hub required and sold separately)- 2 RFID Cards- Backup USB C connection on outside of handle if batteries are deadAll entry methods work flawlessly, no issues experienced yet. Backup connection if batteries are dead works good too. When entering the code, there is no trace of buttons pressed which is nice.The reason for the loss of 1-star is due to the design of the keyway as there are 2 issues:1) being a shorter SC1 requiring a locksmith to replicate a spare and2) the keyway is upside down allowing easier picking / bumping of the cylinderThe bonus with this package is it comes with a beautiful entry handle system to compliment your entry door.Simple, easy, and modern with 3 colours to choose from allows for easy use and easy access.
Brian Sommerfeld
Reviewed in Canada on February 27, 2025
Seems to work great. I don’t expect any issues. Easy to install and use.
Trevor P.
Reviewed in the United States on December 16, 2024
Got the whole door together and working. Work the handle to open the door from the inside and feel something slip. Door now won’t open from the inside but still will from the outside. Weird. Take the whole mechanism apart, getting it working again. 10 or so pulls later, fails again. Take it all apart and put it together till I finally see the problem.If you see in the photo, inside that gap is the slider plate for the latch. There are 2 pins inside the mechanism that push that plate back sliding the latch. The one for the outside handle is smack in the middle. The one for the inside handle is at the bottom. If you notice, the place where the pins push is on the left side of the photo. You’ll see the corner is rounded and there is a gap. What was happening, in about 1 in 10 tries, the pin slides round that corner between the slider and wall of the mechanism, then gets stuck on the other side. Now, with the pin stuck, you’re, for all intents and purposes, locked in your house. The handle won’t work, the latch is stuck because the pin that works the mechanism is out of place, and you can’t get out unless someone opens it from the outside or you take it apart.Hoping for everyone who bought this door knob that it’s just a defect with the one I got and not a design defect. Cause god forbid if you need to get out your house in an emergency and have this mechanism fail on you, you’re stuck inside or climbing out a window.
Syrusphotos
Reviewed in the United Kingdom on April 18, 2023
got this arrived jagged.didnt work as smooth as i expected.Wanted a refund and it was going to cost me more than half of purchase to send it back.So i now have a nice antique door lock sitting in the store....Bad market
Daniel Li
Reviewed in Canada on August 24, 2022
My last one was bought from Homedepot after only one and half year. All good except torque motor dose not work any more. It can not auto lock. I found this one is good. All installation instruction, hardware and tool even has tools. Good quality and easy to install 20mins completed all including clean up ground
Shayne B.
Reviewed in Canada on December 24, 2022
I bought this lock recently and was quite surprised at how well it is made. Installation was surprisingly easy as well but you do need to drill a hole in your door. They include a template in the box and the instructions are very easy to follow, also, they provide a drill bit. My locks battery life is still at 100% And it uses replaceable double A's or rechargeable double A's depending on what your preference is. I would also like to add that Hornbill has amazing customer service and if you have any problems do not hesitate to contact them!
Mitch H.
Reviewed in the United States on December 23, 2022
Update: I didn’t realize I needed a gateway which is a separate item to purchase that connects the lock to your phone through Wi-Fi. This will change everything. That allows you to do everything from a distance. That was a misunderstanding in my part, theirs is only $26 and is a must for Airbnb owners. Knowing this I would definitely recommend it as everything else has been good. It did break once, but we fixed it and it has been great ever since.Customer service has also been great in helping me with the things I need.Old review: We use it for our AirBnb, it has some great features, but there are definitely some cons as well.Pros: I like how I can assign a timed passcode to someone and have it expire when I want it to.-the buttons are nice and easy to touch and are very responsive.-the app with the lock is relatively easy to useCons: The lock broke one time after only having it for about a month stranding our guests outside.-The timed passcodes that are generated are so long requiring guests to put in an 8 digit code to get in. It would be nice to be able to give them a 4 digit code instead.-It just seems like every once in a while it doesn't work even after generating a new one or giving our personal passcode to them leaving our guests stranded outside.For AirBnb hosts, I don't know if i can recommend it becasue of the occassional headaches it gives us while we are away. It isn't horrible, but you have to leave emergency keys hidden somewhere for guests. There may be other locks that are a little more reliable, I haven't done the research, if you can't find any others then this works. I wouldn't buy it again, but it's good enough to not need to change it out with another one if that makes sense.
Christina Jones
Reviewed in the United States on January 4, 2022
6/8/23 - I am editing this review. Since installing a year ago, we have not had any issues with the lock. Additionally, the manufacturer reached out to me after my review posted and wanted more information, and has since updated their design. I would recommend.I bought this lock for our new home that we just moved into. I figured I would get with the times, and after reading the reviews it seemed like it would be an easy lock to install. I was very wrong - it literally took my boyfriend all day to install this lock. What the reviews didn't tell me is that if you have a wood door, it is MUCH easier than a metal door. We had the old typical deadbolt previously and the hole was nowhere near the size needed for this lock. He had to not only adjust the hole in the door, but also in the door frame. They didn't align well, he had to keep going to the store for parts... it was a literal nightmare and at one point we were too far in to turn around so he had to keep going. He has installed many, many things before and it wasn't due to his lack of ability, it was simply the design and the metal door.After install, we were glad to finally have it done. I downloaded the app, it synced right up. But then... when I pressed 'lock' it actually UNlocked the door, and vice versa. Pulled back out the instructions... read that there is a toggle inside that needs set to left or right, depending on hinges, and if that isn't right then the lock will do the opposite of what it should. The hinges are on the left, my boyfriend had set it to the left. Just to see if it would work, off went the cover again, he switched the toggle switch to the right, replaced the cover. Tried it again... still reverse of what it should be. I noticed in the app that you can select in there where the hinges are, so I selected left but it kept 'failing' and wasn't able to complete that in the app. We gave up for the night.Next day, contacted customer support. The very foreign person suggested that I go into the app, into a section that DOESN'T EXIST, to make an adjustment. I told her that I didn't have that option, she told me to hold. During the hold, I went back into the section of the app that allows you to select your hinge side. This time, it allowed me to sync it to the left. I went and tried the door.... and it worked. FINALLY. Funny thing is, the toggle switch inside is still set to 'right.' So I don't know, but at least it works now.I haven't had it long enough to give any feedback on the longevity of the lock and if it continues to work. I am hoping that it does. At this point, I would not purchase this lock again.
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