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Dana H.
Reviewed in the United States on February 7, 2025
The fountain works great now.
Cash99
Reviewed in the United States on September 28, 2024
I bought this because the old one quit working after a year.It works barely.cant put the top piece on because the pump won’t get the water up there.The light that is supposed to tell you when it needs water never does so you can’t tell where the water is when you pour water in it you have to mop the floor.To take the top off and add water is a horrible pain to make sure the pump is connectedI cannot do it.I have to have my husband or grandson do it.In short I hate this pump and water fountain.More hassle than it is worth.Don’t buy either.I am starting to look for a different brand.
rebecca l keil
Reviewed in the United States on August 9, 2024
Replaced my animal fountain pump after it went out. This is definitely an upgrade! I dont have to change the filter as often and it is much easier to clean!
Ronald S.
Reviewed in the United States on July 30, 2024
I had to replace my water pump for my large dog fountain from Kattsy after is stopped working. The original pump was white with a filter on the bottom. The replacement that came, which was for the same size water fountain, was black with a larger filter on the side. It works well and the documentation on the website says it has a microchip that prevents burnout if the pump goes dry however:1. When the water gets down to about 2/3 of a gallon it starts sucking in air and is very loud. The old pump would just shut off and the indicator light would turn red. The indicator light is still blue on the pump at this point but the noise will have you add water, not an issue but wondering what will happen if it runs dry when I am not at home.2. I usually buy 6 or 12 pack replacement filters on Amazon as you need to change filters every 3-4 weeks. The current pack I have does not have a replacement filter that will fit the pump, it is too small. I will try and find the right size but I am wondering why Kattsy has done this. The description says that white or black pumps are randomly shipped but they are not the same pump. So 4 stars for the noise when bowl is starting to run low and the scramble to find replacement filters for the pump
Stanley K. Sweet
Reviewed in the United States on May 10, 2024
It’s been working perfectly. My Golden Retriever says thanks!
Mikayla Puterbaugh
Reviewed in the United States on December 26, 2024
Our original pump for our water fountain was terrible. We ordered this as a last hope for the fountain because our animals all liked it.Works way better and has lasted a long time.
Erica Schaffer
Reviewed in the United States on December 1, 2024
I loved this water fountain with the old filter. It worked great for about 2 years with my 3 German shepherds until it burned out. I bought the new motor so I can keep using the same fountain. This new motor definitely has more power and filters the water a lot quicker, however when it gets to be about halfway full the motor begins to suck air and become very loud. My one dog has sensitive ears and one thing I liked about the previous motor was that it was very quiet. I also don’t like that the indicator light is separate from the motor itself now. The suction is not at all strong enough to stay at the bottom, so there is basically no light to see how full it is. I looked specifically for the old one when purchasing a new one and could not find it, so this seemed to be my only option. I may have been better off buying a whole new fountain.
Customer
Reviewed in the United States on January 15, 2024
UPDATE: After my initial complaint about the replacement motor, the seller did everything possible to assist. The seller found the motor that I was trying to get and shipped it free of charge. Very satisfied with the experience. Now I have a motor that works for me.Really love the water fountain but recently had to replace the motor. The replacement motor is different from the original motor and much louder. One of the things I really like about the water fountain was how quiet it was. But with the replacement motor, it is now much louder. Also, don't like the detachable light meter. It makes it harder to see the water level.
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