Great product and great service

N’achetez pas ce rack, sangles de mauvaise qualité, rouille et aucun retour du service à la clientèleIl est très difficile d’insérer les sangles dans les troues.Les sangles ou l’on attache le cadre à abîmé nos 4 velos.Le rack a commencé à rouiller après 2 semaines.Le service à la clientèle ne répond pas au courriel.Vraiment très déçu d’avoir acheté ce rack

I researched so many 4 bike racks for over 3 months. This one has the tilt down feature with bikes loaded, and a hitch pin lock and a bike cable lock (sold as accessory). This was the lightest and the smallest footprint rack for carrying 4 bikes without. I compared the 4 bike rack ones with push down clamps the frames, and even the Saris Superclamp version that clamps on the tires. The ones that clamp on frames did not come with tilt down feature and the ones with clamp on tires had the risk of coming loose when tire pressure goes down. This rack caught my attention at first but I was holding on from ordering because some reviews said it was difficult to put the first (the heaviest one) bike close to the car, as you have to lift, that the heaviest bike over the mast and set it on the rack. Finally I made up my mind and bought this. I am glad I made the decision. It is really a sturdy rack. Very solid and holds all the bikes tight and snug.Installation of the rack itself is very easy. But installing the bikes for the first time takes lots of adjusting. I had to have my wife come and hold it a couple of times. The bike that goes on last was not aligning easily, when I had to use the base boots marked A & B the right way as per the installation manual. We had two kids bike (both 16inch) and the tires wouldn't sit well on the base boots. So, I reversed the position of the boots opposite of A & B, and it worked perfect. Now the CG of both the bikes together is in the center of the rack and tires sat well. Once I had al 4 bikes well positioned, I tightened all the clamp positions tight, and from here on, putting on or taking out the bikes took 30 seconds per bike. It was that easy, and I always felt secure. I don't even feel the need to put on extra straps like you have to do on some of the 4 bike racks that hang from the top.Ofcourse, with 4 bikes loaded, the tilt down feature works. But we have to be careful. One person has to hold the rack as you lift gently and then unlock it to lower it, the weight of 4 bikes is quite heavy. The beauty was, when I lowered it to ground, the rack clears the liftgate of the Audi Q5 a lot. There is so much room. And the rack never touches the ground either. When it is folded up, depending on which way you fold the mast on the first set of racks close to the car. The mast comes close to the bumper. So I folded otherway and had it latched beyond the bracket slot (as shown in middle picture) and the mast for the second set of bikes that comes on the top folded to the right side that way it clears the bumper fully.The differences between this rack and that of the expensive ones in the market are: 1) foot print is compact. Expensive ones are long and when folded up, it can be as high as the SUV itself. But this one is only half the height. 2) Easy and secure on the frames (the straps seems to be smooth enough). 3) The latch sound is solid metal. Some of the expensive ones may be plastic/aluminum like sound, but you compromise on price and size.The only concerns I have are - how long will the plastic parts be durable. There are some reviews that say they broke. In my case it doesn't look like it will as I handle it safely. If these plastic parts lasts a lifetime or if Saris stands behind its durability, then I will say this would be the best, most compact, lightweight, easy to handle 4 bike rack in the market now.Another sweet addition would be, tail lamps on the rack itself with a connector that you can connect to the trailer outlets in the hitch. This would prevent anyone bumping into you at night if the bikes were dark in color. But I put the brightest kids bike at the far outward.

As an avid mountain biker, who bikes 2-3 times a week, I purchased the Saris 4 bike freedom rack back in February 2020. My kids are old enough now to trail ride with me and I needed an upgrade from my old 2 bike rack system that could easily and securely fit four MTBs without frame contact etc. I couldn't have been more wrong to buy this rack and have been frustrated with it since February. I have finally given up and should have paid the extra couple of hundred bucks for a tray hitch rack like 1up from the beginning.Here's a quick summary of the issues I have had with this rack:- Firstly, I have both 27.5" and 29" bikes (one with plus-size wheels) and a couple of kids (24") and I spent too much time configuring and reconfiguring the position of the wheel holders and frame cradles to get the bikes to fit right. Eventually, they would loosen and shift and I would have to do it over and over again.- Contrary to their claims, there isn't enough room between the bikes, and the seats, handlebars, and pedals of the bikes will touch the frame or parts of the other bikes, rub and cause friction damage. I'd have to strategically tie socks between the points of contact to avoid friction damage.- There are a lot of plastic components and they loosen easily after a few journeys. The down tube cradles were always loosening and once the Allen head bolt holding one on fell out and the cradle fell off. Luckily it was in my driveway and not down the highway.- The wheel tray straps are a monumental pain in the rear end to close and you have to get the position just right each time. Extremely frustrating.- The down tube cradle 'anti-sway' straps have expandable rubber slips to prevent the plastic straps from rubbing on your frame but the rubber breaks, won't stay in position, and slips down the straps. They are an interesting idea but it is an awful execution.- The tip of the tilt pull handle broke on one of the tilt bars, which meant that the tilt bar wouldn't stay locked in the vertical position and the bikes attached to it would rock a little from side to side. I couldn't find a replacement part for that and had to engineer my own fix with a bolt head and a spot weld.I spent roughly 25 minutes loading my four bikes each time I went for a ride and was constantly adjusting and re-adjusting the parts on the rack to fit the bikes. So if you bike more than once in a blue moon, you'll get extremely frustrated with this setup. Saris probably make some good bike racks at a higher price point, but this is not one of them. I'd go so far as to say that it's garbage. At $579.99, I think they are exploiting the covid driven craze in biking. This product is just about worth half of that at a stretch. It is for someone who bikes one or two times a month and has the patience of Job or is slightly masochistic. It depends on your needs but if you bike regularly, I would not recommend buying this product, you'll want to take a hammer to it. :)

Quality is nice and it works really well.

Straight forward assembly. Needed a replacement piece, sent email, received a reply within a day and replacement part in the mail - excellent customer service. Very much in the same class or better than Thule and Yakima.

Great carrier for the price. Well built.