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Customer
Reviewed in the United States on June 3, 2024
replaced broken rail.
Greg
Reviewed in the United States on November 5, 2024
Worked great easy to install
denc
Reviewed in the United States on March 13, 2023
Expensive for a piece of plastic.Exact replacement part. Easy install.Do not over fill your refrigerator drawers!
kim
Reviewed in the United States on September 1, 2022
replaced the original broken rail (over 10 years old), and the new rail broke in a week. got a refund and a new rail, being very careful what we put on the shelf (no croak pot or large pots with leftovers) Now the second rail broke. Maybe the 5 ears of corn were to much for it, after all, it's a shelf. We don't abuse our appliances, as we have a freezer and fridge in the basement for major storage, so I am at a loss. The piece came in an OEM branded package, so I am assuming it is original manufactures part. I examined the cross bar, which is fine. It holds two pieces of shelf glass which aren't damaged. Willing to hear any advice before I purchase again.
Client d'
Reviewed in Canada on August 4, 2020
Convient parfaitement à notre frigo et de même dimension de l'original. Facile d'installation.
Customer
Reviewed in Canada on July 9, 2020
TERRIBLE! It broke after 3 weeks!!!! 3WEEKS!!! Honestly, search elsewhere...and it wasn't inexpensive either. Very disappointed.
Normand
Reviewed in Canada on October 14, 2020
produit tel qu'annoncé
Jennifer Hoffman
Reviewed in Canada on May 15, 2019
Arrived quicker than expected and was exactly as advertised
Kelly Jones
Reviewed in the United States on February 19, 2019
Most negative product reviews here on Amazon are focusing on design. While the refrigerator could have been designed with a more robust part, this part is a Genuine replacement part for the refrigerator I own, sold at an amazing value, and delivered incredibly fast. Ordered it on a Sunday, received it on Monday. Amazing service, amazing price, happy customer!
samirsahib
Reviewed in Canada on October 11, 2019
The part arrived on time and it fits perfect on my fridge.
djap
Reviewed in the United States on December 24, 2018
It looks and feels sturdy, it fit and the instructions were clear.
Jeff Hodder
Reviewed in the United States on April 10, 2018
So far, so good. I have read where this item is very fragile and that it does not last very long. I have had it for about 2 months now and it seems to be holding up. Due to the previous poor reviews, I have been tentative about placing heavy food items in the crisper drawers for fear of the rail breaking.
Lou
Reviewed in the United States on February 6, 2016
The one that came with the fridge broke in about six months. This one broke in three months. As others have said, the weak points are the tabs at either end. It's a terrible design or it needs to be made from a more durable material. So, I can resign myself to buying 2 or 3 every year or take up the issue with Sears. I'll see if I have any luck with the latter and will repost with the outcome.Follow up -- So, I called Sears to complain. The first person to whom I spoke suggested I was putting too much weight in the drawers. I assured her I was not putting bricks in them, only the fruits and vegetables for which I believe they are designed. She was sympathetic but could not offer any satisfaction. She referred me to a number I could call to inquire if there are any recalls for this issue. That department assured me there are not. Finally, after a few more calls I reached the department where I could lodge a complaint. I was given a case number and told I would be contacted. That was just 3 days ago; I've not yet heard back.So when the new rail arrived (my third one), I decided to take matters into my own hands and try to correct a lousy design. I took a metal T-strap available at any home center and cut it into two pieces. Using PC 7 epoxy I attached it over either end of the rail. The T-strap has screw holes in it. Let the epoxy ooze through the holes and spread it out to help with adhesion. See photo. There is just enough room in the slots from which the rail hangs that the glass shelf that sits on top still lies flush. Anything thicker than what I used or too much epoxy would interfere. We'll see how it works out.In the meantime I would encourage everyone experiencing this problem to call the manufacturer of their fridge (this rail is used in a number of different ones) and register a complaint. If they hear from enough people they may acknowledge that this part is inadequate for its intended purpose.October, 2019 update - It’s been 3 and 1/2 years and the homemade reinforcement I described above and pictured below has held up very well. And, by the way, I never did get a response from the complaint I lodged.
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