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Reviewed in the United States on March 1, 2025
We ordered 3 shades for our windows.They arrived on time but they were not exactly what we had ordered. We contacted the company and they responded in less than 24 hoursThey offered to send new ones with extras such as free motorized and different fabric color we asked for.New shades arrived in few days.We had them installed and worked very well. No problems with shades and looks fantastic.Quality looks really good.I'll update this after using it for few weeks if needed.I highly recommend this company and this product.Here is my update and why changed my rating and review.I have been working with the company support people to program the remote so it can operate in proper manner.We are making the shade stop at certain point up and down so it doesn't keep going.The company sent directions to program but directions are wrong and it doesn't work. I tried every instructions they sent us but no success. Not only we couldn't make it stop at certain point but now the shade is stuck in a step mode where it only moves few centimeter every time you press up or down.I tried to find factory reset button or instruction but not able to.This has been going on for 5 days and no progress. There is not phone support or on sight support so far.I have lowered it to 3 start. If this continues and the problem doesn't get solved I'll lower it to 1 star.Update on my review March 20, 2025I am updating my review to 4 start today. Only reason the review is not 5 star is due to the instructions which are not very clear when you receive the product. I had to communicate with the company few times and they sent me video and other written instructions for my product. They should include all these with the product to make it easier for consumer to install the shades.The support I received was very good. They responded to all my requests within 24 hours and worked with me until the problem was resolved. They also send me new multi channel remote which solved the problem. All my 3 shades are working perfectly and they look really nice.I recommend this product and the company.
Donna
Reviewed in the United States on January 6, 2025
These are the best shades I have ever had. So easy to keep and use. Will buy again when I need to replace shades. After buying shades for over 66 years, these are the best and most economical.
terk
Reviewed in the United States on August 3, 2024
Our new shades look good and filter out the harsh sun on these hot days as we had hoped for. My initial review was not good do to a malfunctioning shade and crossed communication between all three parties trying to get a replacement. But, Amazon came through and got everything straightened out. The seller graciously sent a replacement along with a discount for our troubles; first class customer service. And because the shades look unobtrusive while retracted, we decided to get at third shade for our triple window.I can confidently say that this is a reputable company with a decent product.
Older&Wiser
Reviewed in the United States on December 13, 2024
These are a good value so far. Installed a few months ago and the installation was super easy. They work well and look nice. They are easy to take down and put up if you need to move them for any reason.Fit was also right on.
M. Gambrelli
Reviewed in the United States on December 1, 2024
We were getting ready to install the shades and the metal chain just broke! We didn't pull on it or fool with it, it just broke in our hands. $189.00 down the drain??Update: Contacted their customer service online and they responded pretty quickly. They said they would send us two new chains and it was easy to replace the broken one. We'll see about that when we get it. I have upped my 1 star review to a 3 star review because customer service responded so promptly. I can't review the shade until we get the new chains and install the shades...stay tuned.
John
Reviewed in the United States on October 21, 2024
Easy instalation, quality material and it fit perfect!!
Connor Jenkins
Reviewed in the United States on April 17, 2024
I absolutely love this shade option. I have a few different styles throughout my house depending on the room and need. This one is by far my favorite. Very simple and clean, easy to install and does exactly what you expect. I was surprised by the quality for the price. I also upgraded to the smart feature that connects to Alexa and Google home. I also have the ability to control the "scenes" and set specific schedule to open or close specific rooms or areas. The tech so far has worked great. Fit and finish was perfect. I highly recommend.
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