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Troubleshooting: Remote control malfunctions
Replace remote control batteries
Check battery terminals
Remote is out of range, move closer to the device
Remove any obstructions between remote and IR sensor of the device
Make sure the power cord to your device is plugged in and turned on
Robert John Kirby
Reviewed in the United States on January 25, 2025
Expensive remote that operates but doesn’t work. The trouble shooting on Amazon was a joke. No way to program it. No manual available to help you.
BuyDreamz
Reviewed in the United States on February 1, 2024
Good, simple replacement.
MAY
Reviewed in the United States on December 1, 2024
After purchasing this replacement, it doesn't come with the battery and it also doesn't work. You press the button and they don't work so I ended up using the actual button on the fireplace. So expensive and doesn't work.
Tracy Tefft
Reviewed in the United States on December 1, 2024
I can’t believe that you charge $31 dollars for this remote and a battery isn’t included . That’s ridiculous.
Juan
Reviewed in the United States on November 5, 2024
Works its Purpose
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