This makes great ice and very quickly. The method used for creating the ice also results in a very clear ice.Pros:* Makes ice very quickly. A tray about every 20 minutes.* The ice breaks easily into cubes.* The ice tastes great.* Machine is rather portable. I run it about once a week and keep it in the kitchen next to the freezer when running it. This makes it easy to drop the ice into the freezer.* The drain works well and is well placed.* The ice does not melt quickly in the storage area. The ice stacks up well and will stay intact. I like to put it in the freezer which makes it nice and solid for drinks.Cons:* The plastic scoop that comes included is tiny.* There is an option to turn on machine on with "more solid" ice and there is no feedback from the machine that it is in that mode.* The ice is a bit wet when it comes out. I think this is normal for machines at this price point. Keep in mind machines in this price range do not refrigerate the ice, they only freeze it.Overall, I really like this device. I think it works especially well in conjunction with a regular freezer because the ice machine is faster than a regular ice machine and the freezer freezes the ice more completely than the ice machine will.

The ice this makes is the best I've ever had; clear, doesn't melt fast, and is make very quickly! The only problem I have with this ice maker is 3 months into ownership, the water pump is making a horrible sound like the bearings in it are seizing. I have only ever poured filtered Brita water into this machine and when not in use very meticulously cleaned it and let it dry. I've used it maybe 6 times this whole summer and this is how it chooses to die. I've seen in other reviews that the company doesn't ship to Canada officially, and this is true attempting to order parts (like a new water pump) directly from the manufacturers website where United States is the only country selectable. Newair, if you read this, please help us Canadians! Don't sell these in Canada if you cannot support them! I will happily upgrade this review to the 5 stars that it deserves if I can get a new water pump or a replacement unit shipped to me.

Una vez instalada y siguiendo las recomendaciones de las instrucciones, puse a trabajar la maquina, y desde el principio comenzó su ciclo de manera adecuada. La producción de hielo es suficiente para una reunión de 6 a 8 personas, y lo mejor, que el hielo es transparente.

EXCELENTE Y EFICIENTE PRODUCTO........TE FELICITO AMAZON QUIEN SEA QUE ESCOJE LOS PROVEEDORES ESTA HACIENDO MAGNIFICO TRABAJO. UN GRAN PRODUCTO A UN PRECIO SUMAMENTE COMPETITIVO. ADEMAS UN EXCELENTE SERVICIO DE ENTREGA, IGUAL O SUPERIOR AL DE AMAZON USA. GRACIAS Y SIGANLE PONIENDO EL EJEMPLO A LOS DEMAS COMPETIDORES QUE ESTAN EN OTRA LIGA. ARMANDO

This is an amazing ice maker the ice takes about an hour to melt in a glass of water and the they're crystal clear and they're a great size to put in your glass I love my machine

I've not had any of the problems that others have reported. I have owned this for 15 months now and use it continuously. Here are a few tips:I flush mine out with bleach water once a month. Otherwise, it grows a clear slimy substance that makes cloudy ice (yuck!).If you want thicker ice, turn the unit off, then hold the on/off button down for ten seconds. The five seconds suggested in the manual is too short and will not increase the thickness of the ice.Sometimes mine would suck air and refuse to drop more water. Mineral buildup around the screw that is under the ice bucket causes this. I just clean around the screw with a paper towel and more water drops at the next cycle.Occasionally melted ice overfills the area under the ice bucket, causing ice to melt as soon as it is produced. For a while I just scooped a bit of the water out to get it working again. A couple months ago I found a better solution. I got a stainless steel fender washer and put it behind the screw under the ice bucket. I used a bit of plumbers putty on the back side to keep water from leaking around it. Now the water fill stops at the washer and this problem has gone away.If the ice gets really thin, the condenser coils probably need the dust blown out. Air is pulled through the front, so you cannot see the contamination from the back. I needed to clean mine out after a year.I only use RO water in mine now. The salt in softened water makes the ice thinner and builds contamination around the fill sensor screw faster too.I empty all the water out about once a week. That keeps the ice clear. Clear ice makers flow the water over the cold plate and only the water freezes to the plate. The contaminants stay in the water, that is until there is so much contamination that it cannot do that anymore. Professional clear ice makers flush the recycled water periodically to keep the ice clear, but this one cannot do that.

I really like this ice maker for the one month I have had it. I give it only 4 stars because I haven't had it long enough to have experienced any problems keeping it clean or to evaluate possible reliability problems. So far it does what I wanted it to do. I also agree with all previous comments. The cubes are smaller than I would prefer and they do have holes in them. But the unit is compact, reasonably attractive as an appliance and produces acceptable ice. I haven't owned any previous stand alone ice makers but I find the quality of the ice acceptable as a substitute for the ice my refrigerator unit (no longer working) used to produce. I would say the quantity of ice produced is adequate for either a couple or even a family of four. Ideally you would store the ice made in a freezer and only use the IM200SS periodically. It does make some noise when the compressor is operating so placing it in a bedroom might not be advisable. But in a kitchen or living room it shouldn't matter.UPDATE 11/17/2014 I've had this ice maker for a year now and I'm lowering the rating I give it from four stars to only two. At the moment it is still making acceptable ice but there have been problems. The first was that a brown scum would accumulate in the area under the ice bucket. I assumed that some metallic part in the ice maker was rusting but it may be something else though I can't imagine what that would be. I cleaned that tank. Oddly the ice itself never seemed to be affected (no odd taste.) Then it began making ice that was too thick to eject into the bucket. I turned it off and allowed it to reach room temperature and then only partly filled the water reserve tank. That fixed that problem. Next the controller that limits the amount of water from the reserve each ice making cycle stopped working and all the water in the water reserve tank would flow into the tank under the ice bucket and flood the ice. Not good. Again I even more severely limited the amount of water I would put into the water reserve tank and also contrived to raise the ice bucket about an inch using small button magnets attached under the ice bucket to adjust the height. This last so I could use more water and not have to refill the tank as often. But about two months ago I discovered that the limiter problem has now cured itself (at least for the time being.) Now only the brown scum and thick ice problems remain but they are only intermittent. Still, on balance, I am glad I bought this system because the ice it makes has always been very good. I appreciate that building an ice making machine this compact is challenging. But no more than two stars for this one.UPDATE 7/17/2017The problem of keeping the unit clean became progressively more difficult. The brown scum continued to appear and must be rust from some part of the system that should be made of stainless steel. At times the residue in the bottom of the ice reservoir (that is, below the ice bucket) would take on an oily/slimy feel. I just wish they had put more thought into the materials that were in contact with the water. I finally sent the unit to the trash bin about a month ago. In the preceding four months I was needing to clean the unit every two weeks or so. And, although my taste buds aren't what they used to be, I believe I could detect an odd taste to the ice. I started to worry whether I was doing damage to myself using the ice. That together with the difficulty of keeping it clean led me to dispose of the unit.Final conclusion - if you are willing to buy a new unit every couple of years this is the unit for you as initially I found the ice to be of high quality. But I would hope for more from such an appliance, maybe five years between replacement. So I've lowered the rating to (now) one star.