I've had this for a week and since the weather isn't co-operating, haven't been able to do much more than a quick test. The bike seems to be well-made, has plenty of power and lots of features. Wish it had an attachment point for a water bottle though, I guess the included pannier will have to do. I connected my phone via Wi-Fi to make some changes to the settings. A message said something about powering up automatically when my phone is near. I don't see any options for that and this bike is for my wife, so I hope it doesn't shut off while she's riding when my phone moves out of range.We had a problem with the rear brakes right out of the box. The brakes didn't work at all. Tried to contact Heybike but no response on a Friday afternoon, so brought it in to a bike shop who had to do a full bleed on the rear brake for $60cdn. Still waiting to hear if I'll get reimbursed for that.One last note, this bike is heavy. Folding it doesn't make it lighter, but it does get more awkward, so make sure you can lift it high enough for your car or truck if you plan to transport it.

My partner and I went trail riding everywhere with them. They're quiet and perform beautifully. Couldn't be happier with them. If you see it and want it- get it! You won't be disappointed.

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As a 5'8" 135 pound almost 50 female, I was able to assemble most of the bike by myself that took me around 2 hours including unpacking. The video and book instructions didn't necessarily match my model, but I was able to figure it out. However, I did have to phone a friend to help get the front tire installed properly. Also, the steering wheel didn't work the wheel and it lacked 2 bolts to attach the back fender I planned to have a bike mechanic check it out before riding it anyway and they were able to properly install the wheel and fender, grease it adequately, adjust the breaks from rubbing, and doing other things needed for $130. It was all well worth it! Went on my first hour long ride today and this bike may be my favorite purchase of the decade! It rides smooth and the pedal assist and throttle work perfectly. The bike material is super quality. Even the mechanic said it's the nicest one he's seen that was ordered online. It has blinkers for turn signals, a horn, and the headlight and brakel ight work perfectly. The battery charges super fast and was barely used after the hour ride. I saw a review that complained about the display showing off all of the time. There is actually an on/off switch in the area by the charging port to turn it completely off when not in use and nothing is shown on the display. I highly recommend this bike. Just note that it also did not come with the front basket as advertised. EDIT - I reported it did not come with the basket, but received one 2 weeks later! Also have noted that they changed the description of my product with different options to have a front/back basket, saddle bag, etc. I installed it by myself on the front. Just had to get creative to use zip ties so the wires don't impact steering. Super happy with this bike!

Très beau Velo vont super bien super satisfait

1. My first e-bike, although far from my first bike. There was more assembly of the e-bike than I expected, but none of it difficult and it took overall slightly more than an hour. It was fully charged upon assembly. Charging is simplicity itself. The bike reminds me quite a bit of a motorcycle, actually, with turn signals and hydraulic braking. Power is applied with the pedal assist or with the right thumb, which I actually find quite natural even though I spent years riding motorcycles with twist grip throttles.2. The instruction manual is poorly written in broken English with nearly useless pictures. The assembly video references parts that aren't supplied with the standard bike, which is confusing, and is not nearly detailed enough. The company should have somebody totally unfamiliar with the bike (and not a bike mechanic) try to follow the manual or video, and they will quickly see the problems.3. Once assembled and adjusted, the bike is amazing. It's lighter than many e-bikes but far heavier than a traditional English style or racing bike. It's sturdy and the back carrier is quite solid. It took me about ten minutes in the driveway to get used to the power assist functions.4. The bike has sturdy tires and a really excellent derailleur system which integrates nicely with the power assist features.5. Battery life is more than sufficient for me to run errands around town. If you have a long commute, or want to cross country overnight, you might want a larger battery.All in all, I'm favorably impressed and would highly recommend.Update: On a short ride three days after purchasing the bike, I noticed the front brake getting spongy. I took it to a Trek bike store, and the caliper was leaking hydraulic fluid and the bike mechanic couldn't get it to seal properly, requiring replacement. The brake pads were obviously ruined by this, and the mechanic recommended replacing the brake rotor as well. I sent an email to HeyBike support, but haven't seen an answer yet. I'll update this review after hearing from them.Update 2: HeyBike responded quickly to my telephone call regarding this issue and immediately refunded the cost of repair, and said that a replacement brake caliper (with pads) and rotor were on the way. Great service so far!Update 3: HeyBike parts arrived in 4 days (over a weekend). Dealing with the service department at HeyBike was a pleasant experience. The brake parts arrived with a front basket, which took me by surprise, but is much appreciated. Turns out that the replacement rotor was for a rear (smaller), but rotors are expendables on motorcycles and e-bikes, so I just bought a heavier duty and correctly sized rotor from Trek. The bike will be ready tomorrow!Update 4: Front brake and rotor replaced. I'm happy with the heavier rotor in front--the upgrade just came a little earlier than expected. The bike is a joy to ride and long hills are less intimidating than with non-powered bikes. The lights and everything else work smoothly. The double lever shifters will take a bit of getting used to, but the gearing and 500 watt motor work together seamlessly. So far so good!